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Frequently Asked Questions
Catalogue
Do you have an international catalogue?
Catalogue
Delivery
How much will my delivery cost?
How do I arrange express delivery?
What is Direct Delivery?
How soon will I receive my order?
What do I do if my products are damaged, delivered incorrectly or not at all?
Goods returned
How do I return items?
Information for your first time ordering
What rate of VAT is payable on the order I’ve placed?
Which types of payment does WNW supplies accept?
How do I order?
How do I place an order online?
How do I cancel my orders?
Is VAT included in all prices?
How can I tell whether an item is in stock when I’m ordering?
What is made to order?
Where can I find out more information on a product?
How do I claim a special offer or promotion?
How do I contact WNW supplies if there is a problem with an order or a delivery?
How do I know if WNW supplies has received my order?
I have more than one customer number. Does it matter which one I use?
My Account
How do I request a credit account?
Why do I need a WNW customer number?
How do I get my purchases delivered to a different address?
Other
Are my purchases guaranteed?
I would like to enquire about the bespoke service for building and refurbishment
How do I dispose of waste electrical electronic equipment?
What are your Terms and Conditions?
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