We've updated our website to make shopping with us online even easier, but we understand sometimes you just can't get online and so need other ways to shop. We aim to be as flexible as possible so you can shop with us using the options below.
What are your opening times?
We are open Monday to Friday 8am – 5.30pm excluding bank holidays, and we also close over the Christmas period.
Will I receive an order acknowledgement when you have processed my order?
As long as you have provided a valid email address you will receive a full order acknowledgement which will confirm your order details, and product availability.
How long will it take to receive my order?
Your order will be processed on the day it is received (within our working hours), and our free standard delivery takes 2-4 working days. You will receive a despatch confirmation email once your order has been despatched to let you know that it is on its way.
If you are ordering before 2pm any weekday and request next day stocked items will be delivered the next working day.
Can I cancel my order once it has been placed?
Providing your order has not already been despatched, your order can be cancelled.
Will you let me know if a product is out of stock, direct delivery or no longer available?
All direct delivery items are highlighted online and in our catalogues, however your order acknowledgement will also contain this information as well as expected delivery timescales.
If a product is out of stock, we will confirm an expected delivery date on your order acknowledgement. Should an item no longer be available, we will endeavour to contact you to find a suitable alternative, and this information will also be on your order acknowledgement.
I haven’t received an order acknowledgement, how can I confirm whether you have received my order?
If you are registered online, you can check the status of your orders in the My Account section of our website, alternatively please feel free to contact our Customer Service team on 03451 206 444 and one of our advisors will be happy to help.